If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility.
However, the right to return does not apply to
1. Custom-made items – items which are tailored to your own specifications;
2. Items that by reason of their nature cannot be returned;
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm